FAQs

Frequently Asked Questions (FAQs)

Welcome to the My Snooties FAQ page. We're here to answer your questions and ensure you and your furry friends have the best shopping experience. If you need additional help, please don't hesitate to contact us.

How long will it take to receive my order?

Here are our estimated delivery times within the United States:

  • Handling time: 1–3 business days (Monday to Friday)

  • Transit time: 5–12 business days (Monday to Friday)

  • Estimated total delivery time: 6–15 business days from the date of order.

    For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States — no minimum order required.

Where is My Snooties located?

My Snooties is an online pet wellness and product brand operated by a UK-registered company, HEAL UP LTD. All our operations and customer support are fully optimized to serve our United States customers efficiently.

What payment methods do you accept?

We currently accept the following secure payment methods:

  • American Express (AMEX)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa
  • For more details, see our Billing Terms & Conditions.

What if I receive a defective product?

If you receive a defective, damaged, or incorrect item, we will replace it or refund you at no cost. Just contact us at support@mysnooties.com within 30 days of delivery and follow our Return and Refund Policy.

Can I cancel my order?

Yes, we offer a 24-hour cancellation window from the moment of purchase. If you wish to cancel your order, please contact us as soon as possible at support@mysnooties.com with your order number.

What is your return policy?

You can return unused, unwashed items in their original packaging within 30 days of receiving your order. Due to hygiene and pet safety reasons, items must be entirely free from pet hair, odors, or signs of wear. See our Return and Refund Policy for complete details.

When will I receive my refund?

Refunds are processed within 5 to 7 business days after we receive and inspect your returned item at our facility. The exact time it takes for funds to appear on your statement depends entirely on your bank or card provider.

What is the process for exchanging a product?

The fastest way to get a different size or color variant is to return your original item through our standard return process. Once your return is accepted, you can independently place a brand-new order for the correct item on our storefront.

Do you offer product warranties?

We stand behind the usefulness and practicality of our items. If you receive a defective or broken product, you are fully covered under our 30-day return policy.

How can I track my order?

Once your order is shipped, you will automatically receive an email confirmation containing a trackable shipping number. You can monitor your package’s journey anytime directly from our Track Order page.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We do not support international shipping, P.O. Boxes, or APO/FPO addresses at this time.

Do you have a physical store?

No, My Snooties is an online-only pet product brand. This allows us to keep our operations streamlined, offer competitive prices, and serve pet parents across the United States efficiently.

How can I contact customer support?

You can reach our dedicated team via our Contact Us page, through our online contact form, or by emailing us directly at support@mysnooties.com.

Contact Information