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Shipping policy

At My Snooties, we are committed to providing an exceptional shopping experience, including clear and reliable shipping for all our United States customers. We proudly offer free shipping on all orders within the United States.


Shipping Locations

This shipping policy applies to all orders shipped within the United States (USA). Currently, we do not ship to international destinations, P.O. Boxes, or APO/FPO addresses.


Processing Times

Please allow 1–3 business days (Monday to Friday) for us to process and prepare your order for shipment. All packages are provided with a tracking number.


Delivery Times

  • Order Cutoff Time: 5:00 PM (EST) β€” Eastern Standard Time. Orders placed after this time will be processed the next business day.

  • Order Handling Time: 1–3 business days (Monday to Friday)

  • Transit Time: 5–12 business days (Monday to Friday)

  • Estimated Delivery Time: 6–15 business days from the date of order

Please note: these transit times are estimates and may vary due to unforeseen circumstances such as courier issues or weather-related incidents. Business days do not include weekends or public holidays.


Carrier Services

We utilize reliable postal and courier services to ensure your order is delivered safely, including:

  • USPS

  • UPS

  • FedEx

  • DHL Express


Shipping Costs

  • Free Shipping: All orders delivered within the United States qualify for free shipping β€” no minimum order required.

  • Currency: All costs and transactions on our website are displayed and processed in US Dollars ($).


Cancellations

You may cancel your order within 24 hours of purchase for a full refund by contacting us at support@mysnooties.com with your order number. After 24 hours, cancellations may not be possible due to fast processing. If your order has already been dispatched, please wait until it is received and follow our Return & Refund Policy.


Delivery Issues

If you experience any issues such as delivery delays or a lost package, please contact our customer service team immediately at support@mysnooties.com. We are here to assist you and ensure your order arrives safely.


Late Delivery Guarantee

If your order has not been delivered within 30 days of purchase, you may request a full refund β€” even if the parcel is eventually delivered afterwards.

This guarantee applies under the following conditions: the refund request must be made between the 30th and the 45th day after the purchase date, and the order must not yet have been delivered at the time of the request. For example, if your order is delivered on day 31 and you request a refund on day 32, the guarantee no longer applies, as the order has already been delivered.

After the 45th day following the purchase date, delivery-delay claims are no longer covered by this guarantee and are reviewed on a case-by-case basis by our support team. This guarantee is offered in addition to, and does not affect, your statutory rights.


Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number. You can also track your order anytime by visiting our Track Order page.


Questions?

For more details, visit our FAQs page or contact our customer support team directly.


Contact Information

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